We will despatch goods as soon as possible to the address you give us for delivery, and in any event within 3 business days after receipt of your order.
The cost of delivery will always be displayed in your shopping cart as you add items and before you confirm payment.
Please always remember to re-check the shipping costs after you confirm your delivery address.
We choose our partners in order to offer you the lowest rates, the fastest and more reliable service. The carriers may change depending on delivery areas.
Indicative Transit Times
Indicative transit times indicated are shown in number of working days
ITALY: 1-2 days
EUROPE: 2-5 days
CANADA – USA: 4-7 days
JAPAN – AUSTRALIA: 4-7 days
Our offices will be closed starting Dec. 23rd 2016 up to Jan. 2nd 2017. Order placed after Dec. 23rd will be processed on Jan. 2nd.
For purchases delivered outside the E.U tax area the Italian Vat rate (currently 22%) will be deducted during the checkout process. However, you are responsible for all your country’s local/national taxes due and any costs incurred pre-delivery. Please check these requirements with the relevant authority before placing an order.
Deliveries to remote zones
The cost of delivery will always be displayed in your shopping cart as you add items and before you confirm payment. An extra delivery charge of Euro 18,00 may apply in case of shipments to remote areas; you’ll be informed by e-mail if this extra cost apply to your delivery address and you will be asked to pay for this extra charge. If you don’t agree to pay the extra charge, you can cancel your order by e-mail within 24 hours and get refund for it. You can can find a list of remote areas here
If you are not satisfied with our products, you can always decide to return the items within 10 days after receipt. In this case you must alert us immediately and send it back to us within 15 days after receipt. The costs of returning goods to us shall be borne by you.
Any damages, wrong deliveries and shortages must be notified to us in writing at our contact address within 24 hours of receipt of delivery. It is essential all packaging is retained in these circumstances otherwise this will negate any action we can take to remedy the situation.
Armchairs’ prices may vary for the following long-distance destinations: United States, Canada, Mexico, HongKong, Japan, New Zealand, Taiwan, Singapore, Australia. You will be notified of the exact amount upon confirmation of your delivery address.
In order to ensure security for all transactions our system uses KEY CLIENT technology - Triple Des 128 bit algorythm SSL3 encoded, for payments made by the following credit cards: Visa, MasterCard, Maestro, Visa Electron.
For the qualified cards, we fully support 3D Secure (3-Domain Secure) transaction, i.e. Verified by Visa and MasterCard SecureCode, that offer maximum protection for online purchases.
For any further information, please review our Terms And Conditions